After my distasteful experience trying to get my car inspected, I got back in my car and drove a half a block down the street to another auto service station: Riethmeyer’s.
Upon entering the office, I was promptly served and was done in a mere 15 minutes. The staff was cordial and friendly. This was in complete contrast to the shop up the street I had just left.
Remember that your competition is everywhere. They are conveniently located just down the street. They can be reached by a simple phone call. Their website is just a click away.
You must treat your customers with the respect they deserve or they’ll jump in their car, leave, and give their money to your competition.