Naomi Karten reminds us to put on our customer hat and think:
When I’m a Customer, I Want . . .
1. To be taken seriously
2. Competent, efficient service
3. Anticipation of my needs
4. Explanations in my terms
5. Basic courtesies
6. To be informed of the options
7. Not to be passed around
8. To be listened to (and heard)
9. Dedicated attention
10. Knowledgeable help
12. To be kept informed
16. Professional service
Take a step back and put yourself in your customers’ shoes. What would you like to happen in the given situation? Find that answer and make it happen!