Return Customer

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Weekend Reading – January 6th

January 6, 2007 By Joe Rawlinson

  • Unhappy Customers = No Bonus for Best Buy’s CEO —
    The bonus for Best Buy’s CEO "is determined by the customer-loyalty scores, employee turnover, and customer-centricity store revenue." This kind of feedback loop from the customer to upper management is brilliant.
  • Elegant Solutions: Breakthrough Thinking the Toyota Way —
    Guy Kawasaki gives us a peak at the methods and logic behind Toyota’s famed innovative track record.
  • How to Create Attraction Website Triggers —
    Quick tips on how to pull visitors into your site and get them to take action.
  • What’s a Return Customer?
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