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4 Steps to Meet 24/7 Customer Service Expectations on Social Media

June 15, 2016 By Joe Rawlinson

Social media customers have increasingly demanding expectations. About 95 percent of millennials expect brands to have a Facebook presence, and over 80 percent expect brands to be on Twitter, HubSpot research found. According to Edison Research, 42 percent of customers expect service requests made through social media to be handled within 60 minutes, while 32 […]

Get Your Customers Excited About Anything

August 12, 2015 By Joe Rawlinson

The University of Southern California defines consumer psychology as the study of how consumers are influenced by their environment about how they think, feel, reason and select between different brands, products and retailers. It’s humbling to think that emotions are the driving force behind sales instead of logic, but study after study shows spending happens […]

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