As a public service and with the hopes of sparing others my misery, I’ll recount my rebate horror story known as TCA Fulfillment Services.
Last year I purchased a wireless router from Fry’s electronics because, with the rebate, it was a good deal.
I mailed my receipt, rebate form, and required documentation.
I had not received my rebate, so I called customer service to discuss the issue. Because of a data entry error on their side, they sent my rebate to a far off zip code in another state. I was told I’d have to call back in 23 days because they only issue one check every 60 days.
I called customer service to follow up and claim my new check. I was told that the policy had changed. They now only issue checks every 90 days. I would have to call back then. I told them I thought that was ridiculous and I wanted to speak with a supervisor to explain why they changed the policy midstream. I was told that I was speaking with a supervisor and “that is the policy.” Urgh!
I called back to once again claim my check. I confirmed my address was correct and was told they’d resend my check. It should arrive in 6-8 weeks.
I called to locate my money. They confirmed it was sent and that I should get in the next 30 days.
I never got my money. After so many phone calls and the complete incompetence on the part of TCA Fulfillment, I gave up. In so doing, I fell completely into their trap and they got to keep my money. Nevertheless, for my own sanity and so my wife wouldn’t have to hear me screaming at the phone, I let it go. Rebates are evil.
Avoid TCA Fulfillment at all costs
If you are going to buy something and the rebate form has any of the following information on it, run away. Buy something else. Go to a different store. Or just assume you may never get your money.
TCA Fulfillment Services, Inc
I’m not the only one
A google search for TCA Fulfillment Services yields many other stories of disaster. Don’t let it happen to you!