My wife, son, and I are on a pre-Thanksgiving vacation down on the coast in Galveston, Texas. Tonight our dinner was, of course, seafood. After finishing our salads and waiting a good while, I was just beginning to wonder when our dinners would arrive when the manager stopped by our table. He apologized for the delay in cooking our meals and told us that dessert would be on him. Marvelous.
Set Your Standards High
Your business and your employees should be held to high standards of performance and customer service. You need to monitor these carefully so that you know when things are slipping.
When you notice that your service isn’t up to par, notify the customer and correct the situation before they bring it to your attention. Your proactive stance will demonstrate your “customer first” attitude. If you wait for complaints to come from your customers, you’ll not only have to correct the problem but also appease the angry customer.
Quick and early action will nip problems in the bud and leave you with a happy customer.