Return Customer

Make your customers happy. Improve your business. Grow your revenue

  • Customer Service
  • Marketing
  • Business
  • eCommerce

Identify Problems Before Your Customer Does

November 22, 2005 By Joe Rawlinson

My wife, son, and I are on a pre-Thanksgiving vacation down on the coast in Galveston, Texas. Tonight our dinner was, of course, seafood. After finishing our salads and waiting a good while, I was just beginning to wonder when our dinners would arrive when the manager stopped by our table. He apologized for the delay in cooking our meals and told us that dessert would be on him. Marvelous.

Set Your Standards High

Your business and your employees should be held to high standards of performance and customer service. You need to monitor these carefully so that you know when things are slipping.

Preemptive Strike

When you notice that your service isn’t up to par, notify the customer and correct the situation before they bring it to your attention. Your proactive stance will demonstrate your “customer first” attitude. If you wait for complaints to come from your customers, you’ll not only have to correct the problem but also appease the angry customer.

Quick and early action will nip problems in the bud and leave you with a happy customer.

  • What’s a Return Customer?
  • About
  • Speaking
  • Contact Joe

Recent Posts

  • Effective Event Ticketing Strategy for a Conference
  • 4 Lead Generation Techniques to Boost Your Social Media Marketing Initiatives
  • Profitable Additions To Consider for Your Restaurant
  • Business Survival Techniques: Hanging on the Last Resources
  • 5 Frustrations Customers Have with Help Desks

Read My Book Reviews…

I post detailed book reviews and quick business book reviews