Earlier this week I posted about Logoworks’ automated email message that had a typo.
Within a few hours of posting that story to ReturnCustomer.com, I had a voice mail and two emails from a Logoworks PR representative. That is quicker than some of you even got around to reading the original post!
How did Logoworks reach me through three different channels? A little investigation and some persistence.
The first email I received was from my contact page on this site.
The most surprising, however, was a voice mail left on my office line at my day job. This one took some work as I can only assume she saw where I worked on my “About” page, looked up that website, found a phone number, then asked to be transferred to me.
Persistent, yet effective!
The PR associate asked for more details on the problem so they could correct it.
I forwarded the typo email my wife had received, and was promised a quick resolution.
There are numerous ways to track what people are saying about you on the web. Once you pick up on something being said on a random blog, follow up!
I commend Logoworks for their surprisingly rapid follow-up on my issue.