Return Customer

Make your customers happy. Improve your business. Grow your revenue

  • Customer Service
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  • Business
  • eCommerce

Happy Second Birthday Return Customer!

April 26, 2007 By Joe Rawlinson

Return Customer is 2 years old! The past year has seen my readership double due to your support, comments, and links. Thank you!

Looking back at this past year I found some interesting data on how people arrive at this site and which posts were the most popular.

Top 5 Most Read Posts

Based on traffic data, these were the top most visited posts this past year:

  1. The Lost Art of Accepting Thanks
  2. Three Constants in Business
  3. How Not to Respond to Customer Emails
  4. Secrets of a Successful Innovator
  5. Think Outside Your Constraints

Top 5 Referrers

These sites sent me the most visitors over the past year:

  1. Google – search results
  2. 9rules – I’m a member of 9rules’ business and marketing communities
  3. Particle Tree – They included me in a great “Guide to Email Roundup“
  4. Yahoo! – search results
  5. Smiley Cat – Featured in the Typography for Headlines gallery

Top 5 Searches

The following searches brought the most people to this site last year. You’ll see the search terms and then the resulting Return Customer post below.

  1. [email protected] – Clever Auto-Reply Email Address
  2. customer expectations – Four Customer Expectations
  3. huggies customer service – Customer Service Done Right: Huggies
  4. return customer – Return Customer home page
  5. please do not reply to this email – Do Not Respond to This Email

If you have any comments on things you like or that could be improved with Return Customer, please leave a comment or send me an email.

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I look forward to the coming year!

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