Return Customer turns 6 years old this week! Thanks for reading this year and for your support via emails, comments, and guest posts.
As we go into the 7th year, what do you want to see here on ReturnCustomer.com? Please leave a comment and let me know.
I always find it interesting to review the data on how people find their way to Return Customer. Here are this past year’s highlights:
Top 5 Most Read Posts
These posts were the most visited this past year:
- Top 5 Ways to Measure Customer Satisfaction
- Why Customers Hate Convenience Fees for Credit Card Transactions
- Four Customer Expectations
- 5 Ways to Better Treat Your Customers
- How to Convince Customers to Buy Today
Top 5 Referrers
These great sites have sent more people to Return Customer than any other non-search site over the past year:
- Glenn Ross’ Customer Service Experience Blog
- Author Guy Winch did a guest post Customer Complaints: The Expressway to Customer Loyalty related to his new book this past year
- Customer1.com
- Aweber blog
- Twitter and Facebook rounded out the top 5. Thanks for sharing ReturnCustomer.com with your friends and followers.
Top 5 Searches
The following searches (linked to their respective posts) brought the most people to this site last year:
- convenience fee
- customer expectations
- returning customer
- how to treat customers
- how to measure customer satisfaction
If you have any comments on things you like or that could be improved with Return Customer, please leave a comment, send me an email, or follow me on Twitter.