This guest post was written by Sylvia Rosen, a content writer at BuyerZone.
Thanksgiving is a holiday when you crowd around the dinner table and give thanks to your family and friends. It should also be a time when you crowd around the office coffee table and give thanks to your employees and coworkers – especially your customer care team.
In one of the worst economic times, your customer care team is key in keeping your business thriving. Customer care representatives wear many hats to ensure business is a success; from the minute the phone systems start ringing, customer care representatives play the primary contact, the middle man and the closer. They provide service to customers before, during and after every purchase.
Sal Mendonca is just one example of a customer care representative who remains dedicated to his job. Mendonca has been a representative at BuyerZone for four years and says that being an asset to the company outweighs the long hours and frustrating phone calls.
“The good thing about being a customer care rep is that just about everything we do on a day-to-day basis directly affects the company, whether it’s doing verification, credit requests or talking to buyers and suppliers on the phone,” he explains.
Customer Care Representative Alicia Hall says that helping the customer is what makes her love her job. Hall has been a representative at various companies and explains that a happy customer means a good day.
“I like being able to resolve an issue and have the person get off the phone happy,” she says. “I’m happy when they are happy!”
Customer care representatives are the “unsung heroes” at the office, especially at-home-verifiers who work 7-days-a-week and holidays. These professionals deal with the most vicious clients and aggressive prospects, and they do it all with a smile.
“Depending on the day, the atmosphere out here can get stressful,” Hall explains. “The role of a customer care rep in any company can take its toll, even on the best.”
Although “customer care representative” didn’t make the 7 jobs that are worth the stress list, it definitely is. For them, being an asset to a company and helping others is reason enough to head into work every day.
So this Thanksgiving, make sure you give a special shout-out to your customer care team. On most holidays, if not all, they are still at the office working and keeping business busy.