The principles taught by William Edwards Deming helped bring Japan back from the wasteland of World War Two to the industrial and economic power it is today.
If his teachings can help a country recover that was devastated by war, think about what he can do for your business.
Among Deming’s teachings outlined in his book Out of the Crisis are 14 points that were focused on improving manufacturing.
When you apply these principles to your business, they can help optimize your business, improve your profits, and increase your customer loyalty.
What could your business improve if it created, delivered, and lived these points:
- Create a Constancy of Purpose Around your Customer’s needs
- Eliminate Inspection, Build Quality into Product
- Standardize and Train on Methods
- Partner with Like-Minded
- Continuously Improve
- Participative Management
- Drive Out Fear
- Eliminate Boundaries and Barriers between Departments
- Zero Defects
- Partner with the Front-line
- Measure Quality not Quantity
- Measure Inputs, not Solely Outputs
- Elevate the Data Constantly
- Management Must Support the Above
These concepts can be put to use on everything from manufacturing to call center management to how customers purchase your product.
Iterate over these points, one-by-one, and you will improve your business.