The old adage says, “The customer is always right.” Putting the customer first is the first step you learn in customer service training. Even when you think that the person standing in front of you is wrong, you need to do whatever it takes to make that person happy. A happy customer feels that you actually care, which can make that person a return customer.
Customer Service Training
Customer service training is something that every employee should go through, even if that person has previously worked with customers. Improving customer service begins with looking at your sales staff. Are your workers upbeat and positive? Do they greet customers with a smile? You can increase sales and keep your customers happy by simply treating those customers as friends. If you notice problems with your sales staff, it’s time to send those workers back through customer service training for a quick refresher course.
According to Dougie Cameron, you can make even the unhappiest of customers feel happy about making a purchase through your company. If someone lodges a complaint, you need to greet the person with a smile and apologize for not meeting that person’s needs. It’s important that you don’t let an unhappy customer walk away, because you not only lose out on repeat business, but you risk that person posting reviews online and telling others about the experience, which can result in even lower sales. Asking the customer for suggestions on what he or she needs and taking steps to meet that person’s needs can go a long way toward turning a bad situation into a positive one. Your employees should learn the same skills through customer service training.
Meeting Customers’ Needs
Customer service is all about putting the customer first. Have you ever bought something from a company and felt like you were just another number? Your customers want to feel that they actually matter and that you care about their thoughts and feelings. With customer service training, you learn the skills and traits that you need to respond to customers. You might be surprised to learn that you need to ignore selling when focusing on the customer. Constantly trying to up-sell new products and services can turn shoppers off and make them go elsewhere. Improving customer service begins with identifying what your customers need and taking the extra steps to meet those needs.
Whether you work in a call center or a department store, you went through training before beginning the job. Customer service training teaches you how to identify problem customers, respond to complaints from those customers, and ensure that they walk away happy. Putting your customers first and focusing on them instead of sales can help you keep your customer base satisfied and potentially increase your sales.
About the Author
Nancy Anderson is the communities and article editor for Beyond.com.Â Nancy has 10 years experience in the online job search business with Beyond. Nancy’s team produces dozens of articles every month for top internet sites.Â Follow Nancy and the Beyond team on https://twitter.com/BeyondJobs.