Most of the transactions you complete on the web generate an automated confirmation email. These come from email addresses like these:
Have you ever hit reply and responded to one of these emails? Your email probably bounced right back to you.
I’ve written before about making your reply-to email address a real company monitored inbox. However, if companies insist on having no-reply emails they need to better communicate that the email address isn’t monitored.
Most companies throw a sentence in the email stating you shouldn’t reply to the message. Others have a more jovial approach. What if the “from” email address clearly stated the situation?
Website monitoring service Montastic sends emails from this address:
When I saw that address I immediately understood its purpose:
- I knew I couldn’t reply to the email
- I knew the email address wasn’t monitored
- I didn’t have to read the email message searching for an obscure “Please don’t reply” sentence
- I knew the Montastic guys had a sense of humor
If you’re stuck with automated emails for which you can’t monitor responses, at least spice up the return address!