Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge … [Read more...]
eCommerce Tips
Improve your website and conversion rates with these ecommerce tips and examples from other successful sites.
Proactively Engaging with Website Visitors
Ecommerce sites have taken retail online and with such its audience. Once representatives used to be able to physically approach customers to see if they need their assistance, now when visitors are on a website many companies are not aware of their existence unless the visitor makes contact. Are … [Read more...]
4 Effective Ways to Improve Online Customer Satisfaction
While there are plenty of positives to owning an online store — for example, less overhead and a more flexible schedule — there can also be some challenges. In fact, it may be difficult right away to understand how your customers feel about their overall online shopping experience. Whereas in a … [Read more...]
93% of Customers Prefer Free Shipping over Discounts
Wouldn't you like something for nothing? I know I do. I wondered how others felt so I put together a quick, informal survey to see what patterns emerged in people's buying habits. Survey Results I asked 247 people this question: Which do you think is the better deal assuming all of … [Read more...]
Building and Utilizing Your eMail List to Keep Your Customers Close
Magic words, no? Your potential clients, waiting with baited breath to hear what you’re about to say – your latest blog entry, a press release, your innovative product offerings. You may have visitors on your site, but they drift on and off. You have no way of reaching them directly on your … [Read more...]