Professionals in the customer service industry know how complicated people can get—some are delightful, some are moody, some are grumpy, and so on. This is where knowledge of psychology principles comes in handy. At their core, business and psychology both explore a better understanding of people’s … [Read more...]
Customer Service
Great customer service is the foundation upon which all successful companies are built. Here's how to improve your customer service and amaze your customers:
Anticipating Customers’ Needs is the New Customer Service
Telegrams first gave way to the telephone which were then made obsolete by smartphones. Everything around us is evolving and so is customer service. Most businesses today have three or four channels of communication that allow customers to reach to them via phone, email, live chat, and so … [Read more...]
Cloud Call Centers: Why All-in-One Integration Matters
As a business owner, you're likely familiar with tools and resources for online integration. However, despite a number of options at your fingertips, many of these online tools have limitations. Some online self-service options provide FAQ resources and allow customers to conduct … [Read more...]
4 Customer Support Myths to Avoid
American Express reported that, according to research, Americans will tell 15 people about their bad brand experiences but only 11 people about their good ones. To someone who sees this as generic data, the implication is that a customer would propagate a poor experience to approximately 40% more … [Read more...]
3 Signs Your Business Needs a Dedicated Customer Support Team
While customer acquisition may be at the top of your list, customer retention should be as well. Your company may produce the best or only product of its type on the market, but without good customer support, your business will have a hard time holding on to customers. Your customers want quick and … [Read more...]