A business can be nothing without its customers. Whether they are high-end clients, repeat staples or one-off transactions, customers are customers, and all should be treated with the respect and benefit to your business that they deserve. Quite simply, poor customer service will eventually spell … [Read more...]
Customer Service
Great customer service is the foundation upon which all successful companies are built. Here's how to improve your customer service and amaze your customers:
How to Use Psychology to Provide the Best Customer Service Experience
Professionals in the customer service industry know how complicated people can get—some are delightful, some are moody, some are grumpy, and so on. This is where knowledge of psychology principles comes in handy. At their core, business and psychology both explore a better understanding of people’s … [Read more...]
Anticipating Customers’ Needs is the New Customer Service
Telegrams first gave way to the telephone which were then made obsolete by smartphones. Everything around us is evolving and so is customer service. Most businesses today have three or four channels of communication that allows customers to reach to them via phone, email, live chat and so … [Read more...]
Cloud Call Centers: Why All-in-One Integration Matters
As a business owner, you're likely familiar with tools and resources for online integration. However, despite a number of options at your fingertips, many of these online tools have limitations. Some online self-service options provide FAQ resources and allow customers to conduct … [Read more...]
4 Customer Support Myths to Avoid
American Express reported that, according to research, Americans will tell 15 people about their bad brand experiences but only 11 people about their good ones. To someone who sees this as generic data, the implication is that a customer would propagate a poor experience to approximately 40% more … [Read more...]