Research by Deloitte and Touche reported that businesses that prioritize customers are a whopping 60% more profitable than those that don't. And that 1 in 4 customers would pay 10% more just for better customer service as per ShepHyken’s 2021 Achieving Customer Amazement Report. Inefficient or … [Read more...]
Customer Service
Great customer service is the foundation upon which all successful companies are built. Here's how to improve your customer service and amaze your customers:
Why Financial Companies Need Call Recording Software
With the growing rate of fraud and misinformed people being taken advantage of, it is becoming increasingly important to protect customer information. For a financial company of any type, maintaining appropriate documentation is almost a must. Here is how call recording software can help protect … [Read more...]
7 Hacks For Your Small Business to Ensure Strong Customer Service and Customer Satisfaction
The first step to providing strong customer service is taken by ensuring that all employees within your company have an extensive knowledge of the inner and outer workings of your product or service. If the customer suspects that the person they’re talking too isn’t well-informed on their issue, … [Read more...]
5 Ways to Improve Customer Loyalty and Skyrocket Sales
Did you know that research by Bain & Company found out that increasing customer retention rate by just 5% can increase profits by 25-95%? If there's one thing that always bears on the mind of businesses, it is this: What drives a customer to come back for more? In this day and age, where … [Read more...]
Statistics that Predict the Future of Customer Service
"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer." Peter Drucker, better known as the father of management thinking, once gave us this beautiful gem of a quote. We have come a long … [Read more...]