Did you know that research by Bain & Company found out that increasing customer retention rate by just 5% can increase profits by 25-95%? If there's one thing that always bears on the mind of businesses, it is this: What drives a customer to come back for more? In this day and age, where … [Read more...]
Customer Service
Great customer service is the foundation upon which all successful companies are built. Here's how to improve your customer service and amaze your customers:
Statistics that Predict the Future of Customer Service
"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer." Peter Drucker, better known as the father of management thinking, once gave us this beautiful gem of a quote. We have come a long … [Read more...]
Customer Service Approaches To Help Build Your Business
A business can be nothing without its customers. Whether they are high-end clients, repeat staples or one-off transactions, customers are customers, and all should be treated with the respect and benefit to your business that they deserve. Quite simply, poor customer service will eventually spell … [Read more...]
How to Use Psychology to Provide the Best Customer Service Experience
Professionals in the customer service industry know how complicated people can get—some are delightful, some are moody, some are grumpy, and so on. This is where knowledge of psychology principles comes in handy. At their core, business and psychology both explore a better understanding of people’s … [Read more...]
Anticipating Customers’ Needs is the New Customer Service
Telegrams first gave way to the telephone which were then made obsolete by smartphones. Everything around us is evolving and so is customer service. Most businesses today have three or four channels of communication that allows customers to reach to them via phone, email, live chat and so … [Read more...]