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Customer Service

Great customer service is the foundation upon which all successful companies are built. Here's how to improve your customer service and amaze your customers:

5 Tips for Customer Retention

March 8, 2023 By Joe Rawlinson

All too many companies spend much of their energy and budgets on customer acquisition without investing sufficiently in customer retention. Of course, where subscription services are concerned, there’s a greater realization that keeping the customers one has is much cheaper, and theoretically, much easier, than trying to get new customers. But whatever your line of […]

5 Frustrations Customers Have with Help Desks

May 24, 2022 By Joe Rawlinson

Research by Deloitte and Touche reported that businesses that prioritize customers are a whopping 60% more profitable than those that don’t. And that 1 in 4 customers would pay 10% more just for better customer service as per ShepHyken’s 2021 Achieving Customer Amazement Report. Inefficient or absence of customer service tools like help desk ticketing […]

Why Financial Companies Need Call Recording Software

July 23, 2020 By Joe Rawlinson

With the growing rate of fraud and misinformed people being taken advantage of, it is becoming increasingly important to protect customer information. For a financial company of any type, maintaining appropriate documentation is almost a must. Here is how call recording software can help protect your company against these issues. Call Recording Software for the […]

7 Hacks For Your Small Business to Ensure Strong Customer Service and Customer Satisfaction

August 21, 2019 By Joe Rawlinson

The first step to providing strong customer service is taken by ensuring that all employees within your company have an extensive knowledge of the inner and outer workings of your product or service. If the customer suspects that the person they’re talking too isn’t well-informed on their issue, they’ll quickly begin to lose trust in […]

5 Ways to Improve Customer Loyalty and Skyrocket Sales

July 24, 2019 By Joe Rawlinson

Did you know that research by Bain & Company found out that increasing customer retention rate by just 5% can increase profits by 25-95%? If there’s one thing that always bears on the mind of businesses, it is this: What drives a customer to come back for more? In this day and age, where cut-throat […]

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