One of the oldest customer service and sales techniques is definitely not for everyone. For a customer-minded employee, cold calling may seem abrasive, rude, and ineffective. Even if it’s not your cup of tea, you can succeed when cold calling is required if you apply a few tips that make the experience more pleasant for […]
How to Communicate with Customers
Effective communications with customers are key to long-term relationships and your company's success.
Marketing surveys serve multiple purposes. They are a way of connecting with existing customers and receiving their valuable feedback. Surveys are a way of building stronger customer ties, and they are also a way of potentially attracting new customers. Recent innovations in survey techniques make a strong case for using a mobile survey. It may […]
The customer’s always right, but that doesn’t mean you can’t morph someone’s no to a yes in order to make or upgrade a sale. Staying cool under fire and following a few customer service tips allows you to create a positive customer service experience while increasing revenue for your company. Helping customers understand your products, […]
Businesspeople who are active in a physical or online community will sometimes have contact with customers on a professional or personal basis. This happens frequently in small towns or commonly shared online communities. Migrating back and forth over the line that divides professional and personal life isn’t something that has to be avoided, but a […]
Your communication with customers is the front line of your business. It can take years to create a good business reputation, but that reputation can be ruined quickly with inappropriate comments or attitudes toward a customer. The reality is, making customers feel special is important. We’ve all read plenty of material about how we need […]