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What Are the Most Common Challenges Companies Have with Their Phones?

April 22, 2021 By Joe Rawlinson

If you run a business, then you know the importance of having a strong communication system.

Unfortunately, a lot of companies have problems with their phone service. If you are looking for a new phone service, you want to minimize your chances of suffering serious problems.

What are some of the most problems companies have with their business phone service? Here are a few common signs you need a modern phone system.

Using Hardware That Is Too Old

First, a lot of companies are simply using hardware that is far too old. If you have an old phone system at your business, you are probably reluctant to make a change because you are comfortable with your current phone system. Furthermore, you are probably looking at new phone systems, thinking about how expensive they are.

On the other hand, a legacy phone system is simply going to cost your company more money down the road. Instead of continuing to sink money into your old phone system, leave those repair bills behind. Get a new phone system that is less expensive, more reliable, and provides you with more opportunities to customize both your internal and external communications.

Paying Too Much Money for a Traditional Phone System

If you still have a traditional phone bill, you are spending too much money. You may not realize this, but even when you make an internal call with a traditional phone system, you are paying money. That phone call has to go from your company to the traditional phone company. Then, it has to come back into your company. It is taking a circuitous route, costing you a significant amount of money.

Do you want to reduce your overhead expenses? If so, then you need to get rid of your traditional phone system.

A Lack of Advanced Features

Finally, one of the biggest disadvantages of remaining with your old phone system is a lack of new features. Are you looking for a way to save money? Are you looking for a way to streamline the daily operations of your business? If that is the case, then you need to invest in an advanced phone system. With a new system, you can conduct conference calls, record your phone calls, and even have an automatic receptionist. All of these advanced features can help you save a lot of time on your communications. Invest in a modern phone system for your business.

Find the Right Phone Service for Your Business

Communication is one of the most important aspects of your business. You need to make sure that your employees and customers can communicate effectively. That means investing in a quality phone system. If you are still using a traditional, legacy phone system, you are placing yourself behind the eight-ball. Make sure that you are not losing out to your competition. Invest in a quality phone system so that you can place your company in the best position possible to be successful.

Here’s What You Should Know about Serial Entrepreneurship

October 26, 2020 By Joe Rawlinson

Here's What You Should Know about Serial Entrepreneurship

Entrepreneurship can be addicting. Once you’ve learned how to become an entrepreneur, chances are you’ll get to work right away. Entrepreneurs are creative, risk-taking, and business-savvy; they possess all the unique qualities that make starting a business possible. They make amazing businesses out of simple minimum viable products and turn concepts into reality. Being an entrepreneur is something you should be proud of.

Serial entrepreneurs are people who continue launching businesses, one after the other. Famous examples of serial entrepreneurs are clear examples of how successful serial strategies can be; Elon Musk, Richard Branson, and Evan Williams all created numerous businesses that did well. Entrepreneurs like them have seemingly mastered the art of rising and selling. However, serial entrepreneurship isn’t as easy as it seems and is certainly not a likely path to success. For every successful serial entrepreneur, there are many more that failed. With that in mind, here’s what you should about serial entrepreneurship:

Solve Problems, Not Profit

If your motive behind selling or leaving one business to start another is fueled by potential profit, you’re going down the wrong road. One commonality you’ll find among successful entrepreneurs is that they search for solutions to problems””often problems that they’ve encountered themselves. They aren’t tracing dollars and seeing where it goes. Great businesses are built out of real needs.

Richard Branson created his airline only after a delayed flight left him and several others stranded on an island, prompting him to charter a flight and accept payment from stranded passengers for handling the charter and charges. With this, he noticed there was something missing in the travel industry.

Dangers of Low Commitment

The thrill of starting a business can be addicting. For some entrepreneurs, the driving force behind starting a business is nothing more than the adrenaline that comes from creating something new. But unfortunately, this lack of commitment can create major problems in the process.

First and foremost, if your mind is always on the next big idea, then you cannot properly put your all into the current business. Second of all, to many investors, serial entrepreneurship isn’t appealing. Investors want to see dedication and passion from their founders, whether they’re working people who turned their hobby into a business or with someone who found a niche with high-profit potential. If you’re business hopping, it could reflect badly on your commitment and demonstrate that no matter how good of a proposition you offer, you’ll likely leave the company soon, leaving investor dollars in the hands of someone else””or shutting down shop entirely.

Validate Your Idea

Like any business, you need to validate your idea before you start funneling dollars into your business. One of the biggest reasons that many entrepreneurs see mild success and fail at turning their venture into something hugely profitable before they move on is that they don’t validate their businesses properly.

Ensuring there’s a market for your product is a huge first step. Market proof is about so much more than talking to your friends and family; instead, you’ll have to put your concept on the frontline and see how your target market reacts. Ideas that seem great don’t always have a market, and sometimes great ideas are too early or too late. This is something you’d only find out if you went out and surveyed, ensuring that your business venture has real legs.

There are many reasons why a founder would proceed without business validation. For some, it’s the deep-seated fear of rejection; for others, they believe testing the market would cost money they can’t afford to spend. Think about the barriers preventing you from testing the market and work to address those concerns before you take the next step. It will only benefit you in the long-run.

Maintain a Healthy Risk Tolerance

Risk and entrepreneurship go hand in hand. After all, there has to be a certain degree of risk involved in starting something from scratch and building it from the ground up. Although risks are unavoidable and necessary when starting a new venture, there’s a certain amount of personal and professional risk that you shouldn’t be willing to take. Wild entrepreneurs can cause serious disaster in many aspects of the business; they can hurt the brand’s reputation and cost a lot of money.

Naturally, serial entrepreneurs take more risks. Each business is a new set of risks that opens up a new set of potential problems (albeit rewards). As an entrepreneur, it’s your job to maintain a healthy risk tolerance. You don’t want to gain a reputation for starting a series of failed businesses, and you certainly don’t want investors and banks viewing you as a risky investment.

How to Turn Your Hobby into a Profitable Business

September 10, 2020 By Joe Rawlinson

How to Turn Your Hobby into a Profitable Business

Do you have a hobby that you cannot wait to get home to after work? Is there a way to monetize it and turn it into a profitable business? These are questions that many people ponder as they make their way home from another dull day at the office.

If you think that there is a possibility that you could turn your hobby into a business, it might be time to stop daydreaming about it and make your vision a reality.

But where do you start and how do you get it done?

Goal Setting

To think that you can turn your hobby into a business is all well and good, but you need to plan how to do it. Will you leave your job and go into it full-time? Or should you start it as a side hustle and do it part-time while keeping your job and earning an income? Or are you going into business concerned less about money and more about sharing your passion with others?

These are important questions to ask yourself before you proceed. The answers determine what you plan to get out of a business, both personally and financially. By focusing on your aim, you will keep your eye on the prize even when the going gets tough, which it will.

To get yourself fully prepared for the rigors of launching a business based on your hobby, you could enroll in some e courses on starting a business. Understanding what it is going to take will determine if this is the right course of action and how you will handle obstacles encountered on the way.

Next, it is time for target market research. The world of business is tough, and competition is fierce. Before you commit any money to start an enterprise, find out what its odds of succeeding are by seeing what type of market there is for what you plan to sell.

Your hobby might be a personal passion, but that does not mean many other people will be interested in it. Targeted market research helps you identify the type of person interested in buying something from you, analyzing the competition, and how substantial your products’ potential market is.

Preparations

Like any business, an enterprise based on your hobby needs a plan. In an online store, the business plan has a lot to do with your preferred operating model. This is a crucial decision and should be informed by the online courses you take.

Your business plan’s point of departure is how much money it will take to get the online store launched and keep it running until it begins to turn a profit. This includes your choice of online business model, goals, operational plans, and results of market research.

Presenting this information to potential investors gives them a clear picture of what you plan to do and would persuade them to invest in your online store. If you are unsure what to include in a business plan, look for e training opportunities on the subject.

Having your finances in order before making a start is essential as it prevents unnecessary stress. This includes financial forecasts that show how long it will take for the business to start turning a profit. These are vital for loan applications. You should take free online courses about bookkeeping and a business’ financial functions to ensure you have the knowledge and skills to manage your enterprise’s money.

Also, ensure that your personal finances are ready for the onslaught of starting your business, especially if you plan to do so full-time. It would be wise to separate your personal finances from those of your business so that you cannot lose assets you own as an individual should the business fail.

Marketing

No one will buy your products if they do not know about them, which is the core function of marketing. You need to raise awareness about the business and its pending launch to generate interest and improve your online visibility.

Digital and social marketing are the subject of some of the internet’s most popular web course topics as it has several technical aspects about it. These include using SEO (search engine optimization) to make sure searchers find your website. This is essential as you cannot afford to be on page two of the search engine results.

You need a competent website designer to make your site aesthetically pleasing, functional, and easy to use. After that, a digital marketer can help you with content for the web page and social media posts that will generate interest in your business. The financial outlay to pay freelancers to do this work might be high, but the returns will soon cover them.

Logistics

Any e-course in entrepreneurship will tell you that what drives customers crazy are promises made about a delivery that are not adhered to. If you want to keep clients happy by getting their goods to them on time and intact, plan your logistics.

This includes deciding where you will store inventory, who will package it, and how it will be delivered. Some people find it easier to outsource this function to a third-party company that specializes in logistics. While there are costs involved, they are not exorbitant compared with the costs of managing these functions yourself.

An essential component of your logistics is, as mentioned before, keeping customers happy. You need to have systems in place to deal with issues, as they are an inevitable part of doing business.

People do not judge a business on how many complaints it gets, but more on how it addresses those problems. If you show yourself to be committed to customer service and rectify things that go wrong, customers will appreciate that and demonstrate their loyalty.

Logistics should also inform your marketing plan. When planning a flash sale, make sure there is sufficient stock. Also, set up a schedule for uploading social media posts and blogs for your website to ensure consistency in your marketing approach.

Improving Customer and Employee Retention: Tips and Strategies

July 5, 2020 By Joe Rawlinson

Improving Customer and Employee Retention

The retention of customers and employees is correlated to a point. A customer that has worked with a specific client manager or staff member will have a rapport with the employee. Constant turnover can make it difficult to build that rapport that is so important in customer retention.

Boosting employee retention can require quite a few changes to company policies and hiring processes. Taking a proactive approach to improving employee retention will impact customer retention directly.

Evaluate current policies and create an actionable plan to work toward improved customer/employee retention. Below we’ll outline different tips and tactics that can be used to improve customer/employee retention simultaneously.

Perks Work

Perks vary by the company with some companies offering benefits like that of paternity leave. Work from home privileges might be a bit more common during this pandemic. Offering work from home opportunities is considered by many as the dream form of employment. Tracking employees around the world has become considerably easier with productivity or time tracking tools.

Free lunch might not seem like a big deal but it can help reduce the monthly costs of staff. Looking forward to a great meal provided by the company can also help boost employee morale. Keep in mind that not every dietary restriction can be met so make this clear. A person complaining that the food available doesn’t fall in line with their new ketogenic or paleo diet likely would complain in any scenario.

The workplace attire that is accepted is a small policy that helps create a relaxed environment. Even declaring that on a particular day of the week employees can dress casually will be well received.

Half-day Fridays are beginning to gain some traction in today’s professional world. 4-day work weeks have also gained a bit of popularity even though the employees have to work a few extra hours per day. The work-life balance of employees has to be important to an employer. Lack of this balance can lead to staff finding other opportunities that provide more balance.

Employee gyms do not have to be built by a specific business but covering gym fees can work wonders. Entering into some type of partnership with a gym nearby or within the same complex allows for convenient fitness options for employees.

CRM Policies Should be Outlined

CRM solutions can make the lives of staff far easier and can improve the average customer experience. The last thing a company wants is a client to feel less valued because the last conversation was not noted in the CRM. Explicit notes being left also allows for easy transfer of a client from one client’s manager to another.

Communication is key for many clients so having to rehash the same topics over and over can frankly annoy a client. Noting small things like that of names of children or birthdays can add that extra touch to help increase client retention. Staff will appreciate this as well as getting ready for a client is easier with a CRM. If a client is usually quite harsh this can be noted and the employee can prep themselves for a potentially tough client call/meeting.

Sending Birthday Cards and Gifts Does WORK!

Purchasing employees gift cards on their birthdays and during holidays can work wonders. Client gifts can go a long way and sending a personalized card to a client for a birthday or holiday shows that they are valued.

Common holiday gifts can include that of wine or even gift cards to eCommerce giants like Amazon. Make sure your gift card isn’t mistaken for junk mail. Window envelopes can make sure that these cards will not be thrown out as the person can see it was intended for them. Find these types of envelopes here to make sure your gesture is noticed.

Employee Appreciate/Client Entertainment Dinners

Sending the staff out to dinner or a happy hour that the company sponsors helps build rapport between staff. This allows employees to get to know each other better.

A monthly dinner for the top-performing staff or those that have just finished a long-term project should be rewarded. Staff can feel under appreciated without the recognition of their consistent hard work.

Client entertainment can be a blast for those responsible for wining and dining the clients. There are going to be those on the staff that are better than others at entertaining. This can also be a great way to reward staff by taking them on a client dinner to a nice restaurant in the area. Making it a priority to take major clients out regularly is important. The decision-maker could look forward to these dinners and the entertainment is what sets your company apart.

Take a look at your business practices and assess what can be changed in order to retain staff and clients as they are your company’s two largest assets.

Lockdown Learning: What the Recent Pandemic Has to Teach Businesses About Adaptability

April 7, 2020 By Joe Rawlinson

Lockdown Learning: What the Recent Pandemic Has to Teach Businesses About Adaptability

The COVID-19 outbreak took the world by storm. Never before has the modern world faced such a seemingly apocalyptic threat since the 1918 Spanish Flu.

Governments and various organizations around the globe are trying all in their power to slow down and hopefully completely halt COVID-19’s spread.

But then, life has to go on, and sooner or later, this plague will come to an end.

When that time comes, are we prepared to handle situations like these again in the future?

Here are some things that the recent outbreak has taught businesses so that if another similar catastrophe happens, we can be more prepared.

Be up-to-date with the latest technology.

If there’s one important lesson this pandemic has taught businesses, that would be to be updated with the latest technology. Most businesses are currently in lockdown to prevent the further spread of the virus.

Does that mean all business operations are suspended? Well, technically not, because most are still operational, at least, on a work-from-home basis.

This won’t be possible if companies aren’t using the latest technology, which in this case, is the internet and cloud computing. Entire reports, single touch payroll, system analyses, and inventories won’t be kept on track without the internet, especially that everything is now done online.

Promote online operations.

All, if not most businesses are now hardwired into the online world. However, they should promote it even further.

Promoting the use of online means such as Google Drive, Skype, Slack, Trello, and other online communication and productivity tools and apps would help a lot to simplify business processes such as meetings and task monitoring.

Expect the worse.

This might sound like a given. Well, it’s simple, but doing this and preparing for the worse has profound effects.

Pessimism might not be good, but it actually helps especially when worse comes to worst. Businesses that expect the worse can easily adapt to the challenges that might come their way, including a global pandemic.

Inventories will be modulated to prevent spoilage of goods, backup options are set in place in case systems fail, and optional sources of income can also be administered in case the main stream of cashflow collapses.

Practice macro-management to promote independence.

Macro management helps a lot in situations like these company supervisors cannot individually check on every employee knowing that they’re currently working from home and on lockdown.

Practicing macro-management helps promote independence so that employees don’t have to wait for specific instructions just for them to continue their job. Being proactive, creative, and self-sufficient helps a lot in ensuring the survival of a company.

Have regular training on adaptability.

Having regular seminars and training on various adaptability courses can help a lot in minimizing the disastrous financial effects of a pandemic just like what we’re currently experiencing.

Lockdowns are a good example of how important adapting to whatever crisis there might be is. Shifting from the office setting to the home might be daunting especially if employees don’t have any access to personal computers or laptops, or worse, the internet (which is very unlikely, though). Using various apps and tools if the current methods are inapplicable is also important.

Conclusion

Lockdown doesn’t have to be that bad after all, that’s if, we know how to make efficient use of our time and resources.

Businesses like yours can learn a lot from this pandemic in terms of adaptability.

This global health crisis will come to an end and we will be able to return to our daily routines and live life as we knew it.

But unless we learn our lessons from this experience, we’ll be doomed to repeat it. Learn from this, adapt, and be ready for the future.

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