The first step to providing strong customer service is taken by ensuring that all employees within your company have an extensive knowledge of the inner and outer workings of your product or service. … [Read More...]
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Recent Articles
Look Beyond The Web: 7 Ways To Promote Your Small Business Offline
While smartphones and screens of various sizes permeate our lives, it can actually be detrimental to think that all of your business marketing needs to be digital. By relying entirely on social media … [Read More...]
5 Ways to Improve Customer Loyalty and Skyrocket Sales
Did you know that research by Bain & Company found out that increasing customer retention rate by just 5% can increase profits by 25-95%? If there's one thing that always bears on the mind of … [Read More...]
Statistics that Predict the Future of Customer Service
"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer." Peter Drucker, better known as … [Read More...]
Actionable & Effective Ways to Increase Your E-Commerce Sales
E-commerce is the fastest growing retail channel and is expected to become surpass grocery retail by 2022. Shopping habits have changed drastically over the past decade, and today, people are … [Read More...]
Customer Service Approaches To Help Build Your Business
A business can be nothing without its customers. Whether they are high-end clients, repeat staples or one-off transactions, customers are customers, and all should be treated with the respect and … [Read More...]