American Express reported that, according to research, Americans will tell 15 people about their bad brand experiences but only 11 people about their good ones. To someone who sees this as generic … [Read More...]
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Recent Articles
3 Signs Your Business Needs a Dedicated Customer Support Team
While customer acquisition may be at the top of your list, customer retention should be as well. Your company may produce the best or only product of its type on the market, but without good customer … [Read More...]
6 Things That Will Help Your Ecommerce Website Reach Relevant Traffic
For ecommerce websites, the essential thing is to attract as much relevant traffic as possible. Of course, you need to have a well-designed website, offer quality products, add various incentives, … [Read More...]
How Customer Onboarding Can Help Improve Loyalty
A recent study by Accenture found that over 90 percent of companies today have some kind of customer loyalty programs in place. Yet, over 71% of customers surveyed by the researchers said that these … [Read More...]
7 Tools for Providing Better Customer Service Support
Companies are always looking for new ways to streamline their customer support department efforts. This doesn't strike us as a surprise. Markets worldwide are becoming more volatile and saturated as … [Read More...]
3 Steps to Building a Winning E-Commerce Ecosystem
An effective e-commerce ecosystem is vital to business success in today’s mobile-first economy. E-commerce sales increased 23.2 percent in 2017, making up over one-tenth of total U.S. sales, eMarketer … [Read More...]