Marketing has always been one of the most important business drivers, but it evolved in the last couple of decades just to grow bigger and more complex. The result is that now you can hardly win over … [Read More...]
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Recent Articles
Anticipating Customers’ Needs is the New Customer Service
Telegrams first gave way to the telephone which were then made obsolete by smartphones. Everything around us is evolving and so is customer service. Most businesses today have three or four … [Read More...]
How Your Content Marketing Effectiveness Measures Up
Getting quality content marketing on to your website is just half the battle. Once you’re convinced you’ve got your messages just right then it’s time to take a long, hard look at just how effective … [Read More...]
Cloud Call Centers: Why All-in-One Integration Matters
As a business owner, you're likely familiar with tools and resources for online integration. However, despite a number of options at your fingertips, many of these online tools have … [Read More...]
4 Customer Support Myths to Avoid
American Express reported that, according to research, Americans will tell 15 people about their bad brand experiences but only 11 people about their good ones. To someone who sees this as generic … [Read More...]
3 Signs Your Business Needs a Dedicated Customer Support Team
While customer acquisition may be at the top of your list, customer retention should be as well. Your company may produce the best or only product of its type on the market, but without good customer … [Read More...]